Satisfaction Guarantee

At Micko we are so confident in the quality and safety of our products that we offer a 30-day satisfaction guarantee. If for any reason you are not completely satisfied, just contact hola@micko.es indicating your name, order number and satisfaction guarantee in the subject.

The guarantee applies to new customers only.

How to make use of our satisfaction guarantee?

In order to use the satisfaction guarantee, you must send us the following information in an email stating that you met the following requirements:

  • You have used the product regularly and correctly for a period of at least 3 weeks, you have not used other types of cosmetic products (let alone chemicals). This way we make sure only our products are affecting your skin.
  • Profile photograph as soon as you start and after 3 weeks
  • Skin type and if you have any allergies
  • Photography of the products purchased and defects if they exist
  • You have followed the instructions for use of the products
  • You have realistic expectations of the product, which have not been met.

Once you have submitted the following information, we will verify within 5 business days if you meet the requirements. If you qualify, we will send you a return label, which you will need to return the products. Once we receive the product back, we will refund your money .

IMPORTANT: Do not return the product until we have sent you the return label

ATTENTION: We reserve the right to refuse a refund if we believe that our policies are being abused, such as in the following cases:


  • products that have been used for purposes other than those specified in normal household use;
  • products that have been intentionally damaged or misused;

When applying the satisfaction guarantee, the amount of €14 will be deducted from the refund for management and shipping costs.

A maximum limit of €50 refund per order applies


We reserve the right to say that our products may not be suitable for your skin and to refuse future purchases from you.

If you have any questions about this topic, do not hesitate to contact us.