Refund Policy

These general conditions of sale constitute the mode of use by users of micko.es and their relationship with Javier Martínez Valera García.
Please read this section carefully as it may affect your legal rights and obligations. If you do not agree to these terms, please do not access or use this website. If in doubt, please contact us.

ID

• Owner: Javier Martínez Valera García
• Registered office: Paseo de la castellana 194, ground floor, door B 28064 Madrid
• CIF: 23300408M
• Telephone: +34 933 487 579
• Email: hola@micko.es

1. CONDITIONS OF USE

By using this website you express your agreement with the following general conditions of sale.

2. MODIFICATIONS

Javier Martínez Valera García reserves the right to modify these terms when he deems necessary. These changes will be communicated on the website. It is the client's responsibility to check the changes, which will be applied as soon as they are notified to the website. If you do not wish to accept our terms and conditions, you should not continue using the site. If you continue visiting the website once the changes have been applied, your use shows your consent to be bound by these conditions.

3. REGISTRATION

Customer certifies that all personal information provided is true, accurate, current and complete in all respects and is not impersonating any other person or entity.

Products purchased online are for private use and not for resale. The client must inform our Customer Service as soon as possible of any change in their personal data either by email or by telephone.

e-mail: hola@micko.es
tel: +34 617 81 24 66

4. PRIVACY POLICY

We will treat your personal information as confidential and use it only in accordance with our privacy policy.

When making a purchase on this website, we will ask you to enter personal information such as your name, email address, billing address, shipping address, bank card number and other payment information to identify you. Such information will be protected in accordance with the provisions of our privacy policy.

5. SECURITY

In order to ensure that no one is using your bank card without your consent, we will check the name, address and other information provided during the purchase process.

At Micko we take the risk of Internet fraud very seriously. Since the number of frauds due to improper use of credit cards only increases, we verify whether all orders correspond to the information provided. That is why we could contact our clients if we need to check certain security issues. Any type of fraudulent transaction will not be tolerated and any attempt will be reported to the competent authority.

By accepting these terms and conditions, the client agrees to provide information if necessary. When checking certain security issues, certain information could be verified by the competent banking authority. You can be sure that these checks are done solely and exclusively for security reasons to confirm your identity, the credit on the card will not be displayed. All information provided will be treated securely and confidentially in accordance with the provisions of the Data Protection Act 1998.

6. COMPLIANCE

The user must use this website for lawful purposes and in accordance with the law. You also agree to abide by the laws, statutes and all types of legislation established for this purpose when using this website.

The user agrees not to upload or pass on any type of virus or application designed to interfere, interrupt or impede the normal functioning of a computer, as well as any type of defamatory, offensive or obscene material.

7. COMPENSATION

The user agrees to indemnify us, as well as our employees and suppliers if necessary, for any type of losses, costs, expenses, including legal expenses due to breach of these terms and conditions by you, any other type of compensation for the use of this website or for the misuse of this website by another person using your personal information.

8. LINKS TO OTHER WEB PAGES

For the convenience of our customers, this website includes links to other websites or material the content of which we cannot control. Therefore, we are not responsible for such websites or material nor do we review or endorse them. Javier Martínez Valera García is not responsible, directly or indirectly, for the privacy policy that such websites apply, nor for any damage, loss or offense caused or alleged by the use of other websites or resources, or for their advertising, content, products, material or services.

9. ORDERS

All orders are subject to acceptance and availability. If the desired items are not in stock, you will be notified via email; You will be able to choose between waiting for it to be back in stock or canceling your order.

Any order you place will be considered an offer to purchase on our part, and we may withdraw such offer when we deem necessary. The conclusion of the contract between both parties will take place when i) we debit the total purchase from your bank card or Paypal account, or ii) we send the products or the service begins, depending on the latest event.

For our part, we will do our best to ensure that your order and payment details are processed securely. However, if there was no negligence on our part, we would not be responsible for any loss you may suffer if a third party accesses any type of personal information that you have provided to us when accessing or placing an order on our website.

The products sold on our website are not for resale or distribution. You can only purchase five items of each product. We reserve the right to cancel orders and/or terminate user accounts from which orders have been placed contrary to this provision.

The user will be responsible for the products once they are sent to the shipping address specified when placing the order. Javier Martínez Valera García will not be responsible if you provide an incorrect shipping address or if you cannot collect the order at the specified address.

10. CANCELLATION RIGHTS

If you have purchased the products or services as a consumer (for private use rather than commercial use), you will NOT have the right to cancel any contract you have with us upon receipt of the products or services.

If you cancel a contract in accordance with the reasons set out in the returns and refund policy, you will have to inform us of them by contacting us or writing to hola@micko.es, or by calling us at +34 617 81 24 66. You must keep the products and ensure that they are in the same condition in which they were received until we collect them or send them back to us. You will be informed of the date we will pick them up. This is normally done within 28 days of receiving the cancellation form. You will have to pay the cost of collecting the products and it will be deducted from any amount of money we have to return to you.

At no time are returns of orders or products grounds for a refund. In all cases, returns will be replaced by new merchandise according to the purchase made by the customer.

For more information on cancellations and returns, please read our Return Policy.

11. PRICE AND PAYMENT

All prices include VAT only where applicable (please read below) at the current rate and are correct at the time of inclusion of the information in the system. However, we reserve the right to change prices at any time without prior notice.

Any other type of tax will not be applicable if your shipping address is in Spain. If your shipping address is in another country, taxes such as customs duties (VAT included) may apply. Any other type of expenses will be borne by the user. Please note that tariffs depend on the country. We recommend that you contact the competent body for more information.

Please note that cross-border shipping to countries outside of Spain may result in the package being opened and inspected by customs authorities. In all shipments outside of Spain, you will be considered the importer of these and, therefore, you will have to act in accordance with the legislation in the receiving country.

Payment will be made to the bank card or Paypal account used. The total will be debited from your account before the product or service is shipped.

In the unlikely event that the price shown when confirming your purchase was incorrect and we discovered this before accepting your order, in accordance with clause 9, we would not sell the product at the price shown. At Mickô we always try to ensure that the prices of our products on our website are correct, but sometimes errors can occur. We will contact you as soon as possible if we detect any type of error in the price of the products you have ordered. Likewise, you will be given the opportunity to reconfirm or cancel your purchase once we correct the price. If you cancel an order you have already paid for, we will refund your money.

On the other hand, the user guarantees that the bank card or Paypal account used belongs to him. The bank card entity may request to verify the identity and/or authorization of bank card holders. In the event that the payment entity rejects or denies payment authorization, we will not be responsible for delays or non-shipment.

If your credit or debit card payment is not processed successfully for any reason, we reserve the right to retry processing the payment. Before retrying payment, we will give you at least 48 hours' notice via the email address you have provided to us. If you do not want us to try to process your payment again, you must cancel your order within 48 hours of receiving the email.

You can only use discount codes once on each order. We reserve the right to refuse or cancel any order that includes more than one discount code.

Discount codes are only permitted to be used in accordance with the terms and conditions under which they were issued, such as usage eligibility and maximum order value.

Please familiarize yourself with these general conditions of sale before placing an order, as we reserve the right to reject or cancel any order that does not comply with the provisions herein, even if we have proceeded to charge the purchase amount to your bank card. . In the event of inconsistency between these terms and conditions and those of the discount code, the latter will prevail. You can obtain a copy of the discount code terms and conditions by writing or calling our Customer Service:

hello@micko.es
Tel: +34 617 81 24 66

12. ELIGIBILITY TO PURCHASE

In order to purchase on our website and create contracts with us, in accordance with what is established by law in Spain, you must be over 18 years of age, and you must enter your true contact information when making the purchase, using your real name, address , telephone number, email address and any other type of data that we request.

By purchasing products and services from our website, you guarantee that you are over 18 years of age and authorize us to transmit information, including updated data, to obtain information or authorization from third parties. This includes, but is not limited to, information regarding your bank card number to verify your identity, validate your credit card, obtain card usage authorization, and authorize purchase transactions.

13. INTELLECTUAL PROPERTY

The content of this page is protected by copyright, trademark, databases and other types of intellectual property. The user expresses his/her agreement that the material and content provided as part of the website belongs to Javier Martínez Valera García.

The user can view the content of our website from their computer, save certain information electronically on disk, but not on servers or other types of network-connected storage devices. The user may also print a copy of said content for personal, non-commercial use, as long as all information regarding our copyright and ownership remains intact. Otherwise, you may not reproduce, modify, copy or distribute for commercial use any of the materials or content of the website.

14. LIMITS ON THE USER'S RESPONSIBILITY

Despite any other provision in these terms and conditions, nothing herein affects or limits your rights as a consumer in accordance with the provisions of Spanish legislation. Likewise, it does not exclude or limit its obligations for death or personal injury that may result from any negligence on our part.

This website emphasizes that the products or services are as they appear or as available. Thus, we do not guarantee anything about its use or the product itself, express or implied.

Through these general conditions of sale, the user agrees that we do not guarantee or that we are not responsible for the security or privacy of this website and the information you provide us. Therefore, it is understood that you are aware of the risks involved in using the Internet.

More specifically, we are not responsible for the following:

Incompatibility of the website with your equipment, software or other material,

Technical problems such as errors or interruptions of the website, among others,

Lack of reliability or accuracy of the website and
Failure to meet your requirements.

Finally, the user agrees that we will not be liable to him or any other third party for consequential or accidental damages arising from losses of an economic nature, profits, business, expense, privacy or data without limit, as well as any other indirect, special or punitive damages that may result from the use of this website.

15. NON-APPLICATION

If any part of these terms and conditions is considered illegal, void or unenforceable, said provision will be considered excluded from these terms, without affecting the validity of the rest of the provisions established herein.

16. EXEMPTIONS

None of the waivers we present shall be considered a waiver of compliance or non-compliance with any other provision.

17. CONTRACT CONDITIONS

These general conditions of sale constitute the basis of any agreement between the user and Micko.

18. LEGISLATION AND JURISDICTION

These terms have been drafted and must be complied with in accordance with the provisions of current legislation in Spain. Any type of disagreement will be judged in Spanish courts.

19. RETURNS

In order to guarantee that our customers receive the best possible service, at Micko.es. We offer an extensive return policy. Please keep in mind that you must follow a series of steps when returning a product and that, if you do not do so, we will not be able to exchange them or refund your money. Please also note that we are not responsible for nor will we return/exchange any products in stock affected by circumstances beyond our control. This includes damage or negligence once the products are delivered, storage of products in adverse conditions such as very high temperatures, which may damage the products, as well as damage inflicted by third parties.

If you wish to return a product, please contact us within 48 hours of receipt.

Follow the following steps below:

• Contact us: We welcome you to contact our customer service team as soon as possible after receiving the product. You can contact us through our customer care number or by sending us an email.
  
  
• Provide relevant details: Please provide us with your order number, the product you wish to return and the reason behind the return. This will help us better understand your situation and provide you with the best possible assistance.
  
  
• Obtain a return authorization number: Once we have reviewed your request, we will provide you with a return authorization number. This number is essential to expedite the process and ensure proper handling of your return.
  
  
• Provide shipping address: We will provide you with the exact address to which you should ship the returned product. Be sure to write it down carefully and send the package to the correct address.
  
  
• Provide appropriate packaging: To avoid damage during transportation, we recommend that you securely and appropriately package the product. Be sure to include your order number, return authorization number (if you want an exchange), and a copy of the invoice.
  
  
• Shipping costs at your expense: Please note that return shipping costs are at your expense. We suggest you select a shipping service according to your preferences and needs.
• Send the package: Use the chosen shipping service to send the package to the indicated address. Don't forget to request proof of shipping as backup.
  
  
• Verification and refund: Once we receive the returned product, our team will verify its status. If everything is in order, we will proceed to refund the value of the product. However, please note that shipping costs will not be refunded as they are your responsibility.